Privacy policy
Privacy Policy
Last Updated: 15/04/2026
Livery India Private Limited (“Livery”, “we”, “our” or “us”) values your privacy and is committed to handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website liveryindia.myshopify.com or interact with our services. By using our website or purchasing from us, you agree to the practices described below.
1. Information We Collect
When you browse, interact with our website, or make a purchase, we may collect the following categories of information:
A. Personal Identity & Contact Details
Name, phone number, email address, billing address, and shipping address. Collected during checkout, support queries, or account-related interactions.
B. Order & Payment Information
Order details, purchase history, transaction value, and payment method. We do not store or access your credit/debit card or banking information — payments are processed securely through trusted third-party gateways.
C. Device & Technical Data
Collected automatically through cookies or similar technologies. Includes IP address, browser type, device identifiers, operating system, session duration, pages viewed, and referral source. Used to improve site performance and personalise your experience.
D. Marketing & Communication Preferences
Includes your subscription preferences and interaction history with our email or SMS campaigns. You may opt out anytime using the unsubscribe link or by contacting us.
E. Customer Support & Interaction Records
Information shared while contacting our support team, including messages, attachments, and identifiers, to assist you better.
We do not knowingly collect personal data from individuals under the age of 18. If such data is unintentionally collected, it will be deleted promptly.
2. How We Use Your Information
Your information is used to:
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Process, fulfil, and deliver your orders
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Send order updates, confirmations, and customer support responses
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Improve website performance, user experience, and product offerings
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Personalize communication (only if you have opted in)
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Ensure secure transactions and prevent fraudulent activity
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Comply with legal obligations where required
We do not sell, rent, or trade your personal information.
3. Sharing & Disclosure
We share your information only when necessary and strictly with trusted service providers, including:
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Payment processors
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Logistics and courier partners
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Website hosting and IT service providers
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Analytics tools
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Email and SMS communication platforms
All third parties follow strict confidentiality and data-protection agreements. We may also share data if required by law, government authorities, or to prevent fraud and misuse of our services.
4. Data Security
We implement industry-standard security measures to protect your information against unauthorized access, loss, misuse, or alteration. While no system is entirely foolproof, we continuously update our security protocols to safeguard your data.
If you have any concerns, you may contact us at helpatlivery@gmail.com.
5. Data Retention
We retain your information only as long as necessary for:
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Fulfilling orders
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Providing support
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Complying with legal and tax obligations
When data is no longer required, it is securely deleted or anonymized.
6. Your Rights
You have the right to:
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Access your personal information
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Correct or update inaccurate details
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Opt out of marketing communications
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Request deletion of your data (subject to legal requirements)